Good question... I dunno what is the answer to your question. I'll do some investigation and get back to you if I got an answer. You should email the people at iPage as they probably could assist you..
A lot of questions seem to be repeated regularly, perhaps because the number of posts in each forum means it is hard to look through past posts for previously ansered similar threads. Any sub catagorisation would help reduce this dramatically. As the admin control panel is split into configuration, catalog, modules... why not use this as a template for forum topics?.
I also think under topic thread perhaps have a file field so that a user can enter the field they are trying to modify or having problems with. Then the search tool could be used to search by filename. Imagine when you first start being able to go through a list of threads about modifying the index.php file. Wouldn't it make things easier?..
There should be a seperate forum soley for poll voting contributions. Even if sub categorized as suggested above, and preferably amended to be update..
This would allow us to quickly discern whether we should really go to the trouble of installing that particular contrib..
This post has been edited by.
: 17 January 2004, 00:06..
I would agree with breaking the contributions support up. I often find that someone has asked for help on one of my contributions and I do not realize it because the request can quickly get burried 5+ pages deep...
The problem is that most people ask questions from the other direction, i.e. "How do I..." This split only works if they are trying to do something and having trouble: "I'm trying to ... and it is doing ..." For others, this is asking them to categorize their question by solution, but if they knew the solution... For example, if someone asks how to turn off the categories box product counts, how do they know that this is a Configuration issue? Could just as well require a code change. Can work with some areas: for example, payment, shipping, and order total modules would all allow this (either as a modules forum or as three forums)..
Splitting the contributions area would work better (at least people can reasonably be expected to know what contributions they have installed), but it still leaves two problems: one, if you don't look at that specific forum, the post will be marked read when you logout and you'll still tend to miss it; two, there is no way to both link posts related to a contribution *and* separate out posts on a specific issue (the first suggests posting all questions in the same thread; the second suggests posting all questions in different threads). Of course, my personal favorite idea on this would be to have a separate forum for each contribution in the contributions area (rather than with these forums). However, that would require a decent sized development effort to launch..
Then they would have to customize the forums now and recustomize every time they updated. I think that they want to avoid doing this (alter the forums code). Besides, most people who are having trouble with a specific file do post the name of the file, and you can search on it. Part of the problem with repeat posts is simply differing views of the role of the forums. Many people think of forums as a place where they can ask *instead* of doing research..
As Matt says - there is a "view new posts" link on the forum header bar - I use this constantly, beginning at the oldest post. The biggest problem I feel regarding unanswered posts is bumping - the post then becomes "answered", effectively putting it at the bottom of the list in real terms. If a post is unanswered for.
Then perhaps it is a good idea to add more information as suggested in the forum rules..... the second major reason for unanswered posts is lack of info - those who regularly answer questions are also generally extremely busy people with little time to solicit more info..
I don't believe this would work - the Contributions Downloads is suitably categorised, yet many contributions are scattered willy nilly throughout.
My suggestion would be that only.
Be permitted to begin new threads in the Contributions channels - this could be moderated in a similar way to the My Store channel, however it should be required that the contributor pm a.
Otherwise anyone could still post to the queue (we are busy enough, although it would still be easier even if the latter did not apply)..
Each contribution should have it's own support thread , with a new thread begun with each new release of that contribution (this was intended with the recent changes). It is true that some contributions do not have a support thread - these could be begun by a.
Where necessary. It would be nice if contributors begun their support thread before uploading the package - then the link to it could be included in the download area.... but I doubt many would comply with this unless it was mandatory..
Generally subscribe to their own thread - if somebody begins a new thread for that contribution the contributors are not notified. Such threads also confuse other users searching for the correct thread to post in..
It is not hard - people just refuse to learn how to use the advanced search..
Somebody recently suggested a FAQ channel that only.
Could begin a thread on wherever they saw a relevant topic that was repeatedly appearing on the forums - this would probably work..
This would be open to abuse - I don't believe it would work..
If you used the notification option you would not have this problem - check your thread each time you receive a notification - it will take you to the exact post, and you will know your place within the thread....
I have seen some complain they are not receiving notifications - I would say check your email settings - I have never had a problem..
Sometimes I find myself answering a thread and going on to the next thread to find the same question again from different people, this in part would be down to what Matti has said not using the advanced search properly, however I feel there must be a higher contributing factor to this and a resolve to the issue, possibly in the forms mentioned so far faq's sub categories etc. The difficulty is in determining what constitutes an easily searchable set of principles...
I can't really receive notification on posts that do not already exist. Some people use the specific contribution support thread, but most do not...
Yes - I made a point regarding that above - if *only* contributors could begin a thread in the Contributions Support channel the problem would not exist, other than posts elsewhere on the forums. You can't be expected to keep a track of everything - at least you would receive all notifications from the correct forum channel..
I also mentioned in the other forum/thread that there should be a link on the comunity page to the Wikki docs..
This post has been edited by.
: 26 January 2004, 01:17..
Great! - I thought it was you but didn't have time to look it up.
I don't forsee that solving anything really. If that were put in place, what I think would happen is people would become upset/frustrated that they could not start a post (either not knowing there was a support thread or not caring) and would post it in other areas of the board. At least as it is, even if difficult to keep up with, it is all (well mostly) concentrated in one area...
This could be solved by opening one more channel within the Contributions section that they *could* begin a thread on. I think that keeping the Contributions Support channel "clean" would be a good thing, saving lot of confusion as to which thread to (preferably) post to..
This post has been edited by.
: 26 January 2004, 20:04..
Although the genreal categorization of the contributions is ok, the features category definitely needs to be sub categorized..
A suggestion would be to use osC itself to functionally control the contributions section, i.e. each contribution could be classified as a product, the contribution button is only avaible on the product page or the category page for that particular type of product/contribution...
I have a small suggestion..
This forum is a wonderful place to get the feed back and support for osCommerce. The categories made in this forum were very good when the number of posts were less. Now as the number of posts are increasing, more convinent categorisitation is needed..
Because, if any one posts a request in 'installation and configuration' today and waits for anyone to reply to that question. And another person posts his question too, like this many questions will be posted after the first person has posted his query. The result is that his query is shifted to to the second page. And now an expert comes to the forum. and checks for the posts and replies to some of the posts he wishes to reply, I dont think he will be having enough time to go to second page to check other posts. result is that, the person who has posted his query earlier than the other persons wont get any reply, but the persons who has posted gets the reply to their posts..
Well this is just my feedback..
It would be better if categories are more expanded. For example, Under contributions we currently have just 2 categories. Annuuncements and support..
But I think contributions must have categories as the official iPage site has it's contributions categorised..
I hope you guys unserstand me. My english is little weak, as I am from India...
Many people who reply to posts regularly start from the *oldest* new message for this exact reason. I.e. start at the 4th or 5th page and work forward..
I have posted something like this previously, but with more time to think about it, I have some revisions. My forum name suggestions:.
Dev team communication:.
News & Announcements (N&A).
Suggestions & Proposals (S&P).
Wiki documentation proposals (W).
Installing osCommerce on a server (including Installation errors) (I&C).
Configuring a working Installation to do what I want (I&C, GS).
Configuring Apache, MySQL, and PHP (I&C, GS).
Troubleshooting Errors (GS).
Changing the appearance (GS).
How can I ...? What contribution or existing feature should I use? (C,F).
Tips & Tricks (Please post questions in other forums) (T&T).
Installing osCommerce locally (I&C).
Help with PHP & MySQL - Developers (GS, D).
I would recommend leaving Chatterbox and Legal Issues alone. They seem to work..
If I understand you correctly, you are suggesting breaking the contributions area into.
Or something similar. That seems reasonable to me. I take it that the issue is the sheer size of the Contributions area. I'm not sure how effective that will be though. Might be more helpful to add a Support Thread box in the contributions area. Unless one can break down the contribution section by contribution, I'm not sure that it will really have enough of an effect..