Hmm... I need to find out myself. I don't know what is the answer. I'll do some research in Google and get back to you if I got an useful answer. You should email the people at Godaddy as they probably could give you help..
Sorry to hear about your probelms.
Glad you got your refund tho!..
Sounds like a reason not to use Pool then!..
I believe Pool.com has some bugs to work out of their system!..