I would like to know the answer too. Anyone here know what is the right answer to your question. I'll do some research in Google and get back to you if I discover an good answer. You should email the people at iPage as they probably know..
I had the same issue, and the way I fixed it was by oing the following:.
-Get some test CC#'s from Authorize.net, these will return with an approval as long as your Authorize.net account is in test mode..
-In the admin section set the Authorize.net module to production..
Now all you have to do is run some test checkouts to see if you still get the error..
You won't see these transactions under the report section of your Authroize.net account but you will recieve a transaction e-mail..
Hope this helps...
That didn't work for me..
Currently my authorize account is test mode. My authorize module is turned on with everything entered that it needs and is set to production mode..
It seems as though it's not sending the transaction key? How can I check that?..
An Authorize.Net Technician had these two things to say:.
"Looks like we tried to post the results back to your script but couldn't get a response from your server".
I asked him to expand on that and he said:.
"When we receive a transaction from your site, it's sending us a command to send the data from the results of the transaction, back to your site, to a script on your site. But what's happening is the script isn't responding to us when we try to send the date to it".
I under stand what he's saying but I dont' know what to do about it?..
I'm at a loss. Paypal sure does work nice..
Seems no one can figure this out......
THIS SOLVED MY PROBLEM!!! The time was off on my server..
Greetings from Authorize.Net!.
We are sending Authorize.net error code 97 back to your cart..
Error 97 indicates "The time period for this request has expired. Applicable only to SIM API. Fingerprints are only valid for a short period of time. This code indicates that the transaction fingerprint has expired.".
If you are receiving Error # 97 "The time period for this request has expired" the most likely cause is that the clock on your server is set incorrectly (check to see if it adjusts itself for Daylight Savings Time). This will help you determine if you need to either adjust the time on your server, or if that isn't possible, adjust the timestamp your SIM script generates..
You will encounter this error if the timestamp is either five minutes ahead of GMT or fifteen minutes behind GMT..
The below URL is setup for Error 97 testing. This tool will tell you if the timestamp your script is generating is significantly off:.
Hi - question: I'm using OSC 2.2 MS2 - "out of the box" - meaning I haven't made any changes to it at all. Does the authorize.net module that comes with this particular version work? Is it set to use AIM or SIM. I have entered the authorize information (account login, and the transaction key etc.) and receive the following when it comes time to checkout:.
An error occurred while trying to report this transaction to the Merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card..
This transaction cannot be accepted..
So apparantly it is talking to Authorize - because it does send an email to the merchant account. I've searched somewhat through these forums and there's just so much stuff here - does anyone have an answer on this one?..
I'm having the same problem,.
For buyers the error message is.
"There has been an error processing your credit card. Please try again.".
Any solutions would be excellent....